Dutch Pet
Reviews and Complaints

I received an excessive amount of reminders for my vet appointment. The vet was late.

Afterwards I tried to place an order with a 30% off code for my first order. It doesnt work. I sent a message, but customer service is out of the office. I place the order anyway because my pup needs help.

I paid an extra $15 to have the order by Tuesday. The order did not even ship until Tuesday. I have sent numerous messages, tried to call, the phone number says to text, so I did that, too. Not one response.

You also cannot talk to the same vet all the time. You have to explain everything over and over to whoever answers your questions.

VERY FRUSTRATING!!! Especially when your pet needs help.

What a wonderful idea to have a vet online for those elder dogs that cant move. Which I did use.

However, their app and their lack of customer service has made it horrible for me as I was overcharged by more than $30 on the last visit. I am disabled and Im on a limited income And when too much money gets taken out of my account I suffer. They do have an 800 customer service number, but youre only told to contact them via email or their messaging service which lacks to say the least. I was told I would receive a $30 Discount added back to my bank however that has not happened.

Now Ive had to get my bank involved as well.

This is utterly disgusting Service. Thinking about getting my yearly membership back as well.

Dutch shipped my cats medication to the wrong address twice. They insisted both times they shipped it to me.

Yesterday I sent them a picture of the prescription that the post office finally located and it showed they had the wrong address. Prior to that the representative said they could have the prescriptions sent to a local pharmacy and since then I've been ghosted.

They got my money and don't care that they were wrong and my cat almost went without her meds.

The doctors are nice but that's where it ends. This is a shady company that only cares about stealing my hard earned money and then refusing to take responsibility when they were wrong.

I would give zero stars. Denzel from customer service is unprofessional.

My dog's meds were on auto-shipment. I asked for them earlier since he was due to run out the day they're due. It took me 5 hours to get the rep to understand this. Also, a 20 percent discount is supposed to automatically apply for flea and tick meds for annual members.

I also had a $25 Dutch gift card. The rep couldn't figure out how to apply it. It took them hours. They charged my credit card and supposedly refunded it.

The Rx was written by a vet in December. The site wouldn't allow me to bypass a vet when requesting a refill even though I had refills remaining. So Denzel finally finished a 3-minute task after wasting my time for over 5 hours got the stuff ordered and supposedly billed properly. Three days later, I just looked at the website, and it hasn't been shipped.

I inquired about why. They told me an NJ vet didn't write the Rx. They didn't pay attention to the fact that this is the refill from January. So now, my dog's meds won't come in time.

Thanks so much, Dutch. I'm supposed to be on vacation this week, and I can't even take my dog outside. I asked several times for a supervisor to contact me.

No one did. I'm extremely pissed.

What good is veterinary care of medications they prescribe never make it? Worthless.

I signed up for Dutch at the beginning of the year with a yearly plan. The first sign of trouble was with my account. I was able to sign up and see a vet the same day, he was great. He tells me what he is going to call in the prescription and tells me I'll see the order shortly.

Within 15 minutes I get an email saying it has processed and to confirm the order. I go back to the website and when I try to log in I get a screen asking me to sign up for an account. Frustrating but I understand technology isn't perfect. Contact "customer service" and they say they cannot find my email.

I tell them that I have already been charged, had a visit and several emails. The workaround was to have the prescription called in to a local pharmacy. I authorize that and wait, I call the pharmacy and nothing is there. I reach back out to "customer service" and they then say "the pharmacy you chose cannot dispense what is ordered, do you have a Walmart or Costco nearby?" Unfortunately that email went to my spam folder (probably because of the huge influx of promotional emails they were sending after the account was created) finally found that email and let them know Costco would be fine, they say they'll let the pharmacy team order it and let me know when it's been called in, then I hear nothing.

I asked multiple times to go ahead and cancel my account with no reply. At this point I figure I've already paid the money might as well use the service for the year. So my senior pet, bless his heart, started showing signs of a UTI. I can make a vet visit see a wonderful vet She recommends something for his UTI something for his dry skin.

I go ahead and place the order with Dutch They send me an email saying it's processing and that it'll be delivered by Friday. Jokes on me for trusting them again because it's Friday medication still hasn't even left the facility. I reach out to "customer service" who tells me Oh when we say we're shipping medications it can take 4 to 8 days which is contrary to the email that I initially had saying that it had chipped in a previous email that said that if you order during the weekday it's 1 to two business days. My appointment was Wednesday morning so Friday makes sense, if it has actually left there warehouse.

Overall the vets are great but again how good is a vet if the medication they prescribe never makes it to the pet that you're ordering stuff for.

Hopefully this medication arrives shortly because again, my dog has a UTI, and I'm just going to cut the rest as a loss this service is a waste of money. It is now Saturday night and the medication is somewhere but still awaiting pickup by USPS.