Dutch Pet

The business idea behind this website might be a great idea in theory. However, it has been over 24 hours since my dog was seen by their veterinarian.

I need a simple incontinence medication for my dog that she's already been taking for years, and now it's been over a full day and I still do not have a prescription in the pharmacy. They don't have it from them either. I keep getting text messages or emails randomly stating that it will take 24 hours. However, that's the same message that I got since yesterday afternoon.

There is nobody to whom you can speak.

This company is complete nonsense and I will definitely be reversing my charges on my credit card because this is ridiculous. I could've really gone to the vet in person and gotten this taken care of instead of wasting my time with this website.

I received an excessive amount of reminders for my vet appointment. The vet was late.

Afterwards I tried to place an order with a 30% off code for my first order. It doesnt work. I sent a message, but customer service is out of the office. I place the order anyway because my pup needs help.

I paid an extra $15 to have the order by Tuesday. The order did not even ship until Tuesday. I have sent numerous messages, tried to call, the phone number says to text, so I did that, too. Not one response.

You also cannot talk to the same vet all the time. You have to explain everything over and over to whoever answers your questions.

VERY FRUSTRATING!!! Especially when your pet needs help.

I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, theyve been charging my credit card different prices than what I agreed towithout any notification or consent.

Check your credit card statements if you use them, because they will sneak charges through and hope you dont notice. That alone would be enough to lose my trust, but it gets worse. Theyve randomly canceled my pets critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and wont honor it anymore, claiming the medication is now a brand (its notits generic and always has been!).

Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appallingunhelpful, dismissive, and routed overseas to representatives who either dont have access to accurate information or simply dont understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pets health at risk.

Dutch is shady, unreliable, and unprofessional. Im done with them, and I strongly urge other pet owners to protect their walletsand their petsand go elsewhere.

What a wonderful idea to have a vet online for those elder dogs that cant move. Which I did use.

However, their app and their lack of customer service has made it horrible for me as I was overcharged by more than $30 on the last visit. I am disabled and Im on a limited income And when too much money gets taken out of my account I suffer. They do have an 800 customer service number, but youre only told to contact them via email or their messaging service which lacks to say the least. I was told I would receive a $30 Discount added back to my bank however that has not happened.

Now Ive had to get my bank involved as well.

This is utterly disgusting Service. Thinking about getting my yearly membership back as well.

Dutch shipped my cats medication to the wrong address twice. They insisted both times they shipped it to me.

Yesterday I sent them a picture of the prescription that the post office finally located and it showed they had the wrong address. Prior to that the representative said they could have the prescriptions sent to a local pharmacy and since then I've been ghosted.

They got my money and don't care that they were wrong and my cat almost went without her meds.

The doctors are nice but that's where it ends. This is a shady company that only cares about stealing my hard earned money and then refusing to take responsibility when they were wrong.