Dutch Pet

I had an appointment scheduled for today, and apparently the vet canceled the appointment, and I need my dog's medication ASAP. I just needed a refill, and they are saying that the next appointment isn't until February 17th, which is 3 weeks from now.

I need to speak with someone ASAP about this because this is *** How am I supposed to get my dog's medication?!?!?! I need to cancel Dutch Pet because apparently you guys are good for nothing, and I will make sure to leave a really bad review and let everyone know how bad you guys are.

Not to mention, when I cancel last minute, I get charged $25, but when you guys cancel, you give me a free rush shipping code, which isn't going to help me if I can't even see a vet for 3 weeks. What a joke!

That's just wrong, unethical, cruel, neglectful, and very rude. The vet's video appointments are always very helpful, but everything else is horrible.

Customer service is a nightmare—no follow-up on my order issue, no update. You'd not be able to reach anyone to get help—they just don't do it right. I've placed an order last Friday, paid for the rushed delivery so my cat feels better soon. Antibiotics and her prescriptions, dry and wet food: she has a crystal in her urine and shouldn't eat the regular food that caused it.

Last night (Monday) I got the delivery to find out it was only her meds. No food in this tiny plastic package!! Sadly, I got notifications my order was delivered—excuse me, where are my kitty foods?? Somehow, someone messed up with my order and forgot to include the food (19 pounds weight total) but the meds only.

I've made many attempts today to get it resolved, but instead of help, I got ignorance at least. I cannot start her on the antibiotics because she has to have something in her stomach! My poor kitty has suffered and will continue to suffer for how long? Until they finally decide to ship her food.

Another 5-7 days to treat her infection and treat her urine crystals. That's wrong. Too bad. Unethical.

Cruel. Neglectful.

I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, theyve been charging my credit card different prices than what I agreed towithout any notification or consent.

Check your credit card statements if you use them, because they will sneak charges through and hope you dont notice. That alone would be enough to lose my trust, but it gets worse. Theyve randomly canceled my pets critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and wont honor it anymore, claiming the medication is now a brand (its notits generic and always has been!).

Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appallingunhelpful, dismissive, and routed overseas to representatives who either dont have access to accurate information or simply dont understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pets health at risk.

Dutch is shady, unreliable, and unprofessional. Im done with them, and I strongly urge other pet owners to protect their walletsand their petsand go elsewhere.

Vet visits were fine. Pharmacy is not so fine.

Phone number doesn't work. Chat window is operated by a badly programmed AI model, and the people who answer emails are nearly incoherent. I've had 3 emails from them today and I still don't have a clear understanding of why they want me to get a new prescription for flea preventative when my old one is only a few weeks old. But not for all of my pets.

Nope. They refilled one just fine, but want me to arrange new vet visits for the other two.

Have spent the last hour trying to call them, but they don't answer, and also won't let you hold longer than 2 minutes, then they kick the call off to an answering machine that never calls you back. So you can't even wait in line with the hope of eventually being answered.

My appointment was for my dog Goliath for a severe double ear infection was at 4:50 on September 22, 2025. I was charged $130 for visit.

The Dr told me that he would send a prescription in 10 minutes to my email for me to print out and take to a local pharmacy. No prescription was sent. When I contacted customer service they sent me a message that I had to pay $5 to transfer the prescription to my email instead of it being sent in the mail, the Dr was prescribing ear drops that require refrigeration, so they cannot be sent in the mail. I also told him my dog was crying out in pain from the infection.

When I clicked on the link customer service provided me to pay the $5 it sent me to my account where no prescription was prescribed. I sent Tori, the customer service representative a return email with a screenshot of that page showing no prescription. I received no response. My dog is still in pain and I will need to pay for an urgent care visit tomorrow as his vet is completely booked.

Im disabled with chronic health conditions and do not have extra money to be paying for this. Im very disappointed on this low vibrational activity and plan on reporting this to the better Business Bureau for fraudulent activity upon a disabled citizen.