Dutch Pet
Dutch Pet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dutch Pet reviews show a 1.5 star rating from 68 customer reviews; 25% would recommend. Consumers are mostly dissatisfied with billing, refunds, subscriptions and customer service.
Key Takeaways for Future Customers
- Confirm membership terms and auto-ship or subscription charges before enrolling.
- Obtain phone contact info and document communications for refunds and billing disputes.
- Expect delays or missing shipments; consider local pharmacy or vet for urgent meds.
Negative Feedback / Risk Areas
- Repeated customer complaints about hidden charges, unauthorized billing and refund difficulties.
- Poor customer service access: no reliable phone support, delayed responses, and vet no-shows.
- Order fulfillment problems: missing prescriptions, wrong items, and cancellation issues.
Positive Feedback
Some users praise convenient telehealth visits and individual vets who provided helpful care.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dutch Pet reviews show a 1.5 star rating from 68 customer reviews; 25% would recommend. Consumers are mostly dissatisfied with billing, refunds, subscriptions and customer service.
Key Takeaways for Future Customers
- Confirm membership terms and auto-ship or subscription charges before enrolling.
- Obtain phone contact info and document communications for refunds and billing disputes.
- Expect delays or missing shipments; consider local pharmacy or vet for urgent meds.
Negative Feedback / Risk Areas
- Repeated customer complaints about hidden charges, unauthorized billing and refund difficulties.
- Poor customer service access: no reliable phone support, delayed responses, and vet no-shows.
- Order fulfillment problems: missing prescriptions, wrong items, and cancellation issues.
Positive Feedback
Some users praise convenient telehealth visits and individual vets who provided helpful care.
Media from reviews
Schertz, Texas
This company sucks!
- Ordered flea and tick meds for a dog and two cats; video call required.
- I'm billed and haven't received meds; a staff member promised to fix it.
I ordered flea and tick meds for a dog and 2 cats. I put them on a regular reorder status.
I keep getting billed but receive no more meds. I did manage to talk to a person who said they would straighten it out. That hasnt happened. Now I see that I have to do a video call to get meds.
What about the ones Ive already been charged for but never received??? Now they dont have a number to call either!
User's recommendation: They aren’t worth it!
Bonney Lake, Washington
I spent my last 40 to help my sick kitty Smokey and paid through Klarna and they paid you and you were not there to help Smokey breath she has pneumonia and no way to contact you after I paid you my l
She havent been able to breath well for a few days with coughing and congestion and respiratory congestion and needing a antibiotics to help and you have no way for me to contact you that not even cool and Ive emailed you to every email address I could find
User's recommendation: Get contact info if you’re animal in in need of help now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, Delaware
Vet canceled my appointment 5 minutes before and now I cannot schedule a new one until 3 weeks from now
- Vet canceled today's appointment; refill needed; I plan to cancel and leave a bad review.
- Next appt Feb 17; 3 weeks away; $25 late cancellation.
I had an appointment scheduled for today, and apparently the vet canceled the appointment, and I need my dog's medication ASAP. I just needed a refill, and they are saying that the next appointment isn't until February 17th, which is 3 weeks from now.
I need to speak with someone ASAP about this because this is *** How am I supposed to get my dog's medication?!?!?! I need to cancel Dutch Pet because apparently you guys are good for nothing, and I will make sure to leave a really bad review and let everyone know how bad you guys are.
Not to mention, when I cancel last minute, I get charged $25, but when you guys cancel, you give me a free rush shipping code, which isn't going to help me if I can't even see a vet for 3 weeks. What a joke!
- Cheap & helpful sometimes
- Suck
Preferred solution: Full refund
User's recommendation: Be prepared for anything! No phone number to even call and they spin you in circles when you're trying to message them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Was overcharged for membership
Promised $40.00 off, but it was taken at full price from my bank. I want that $40.00 credit now.
Don't promise code SUMMER40 if you are not going to honor it. Thinking about quitting you now.
- Nay
- Nay
User's recommendation: Be wary
I have to agree. They didn't offer my PET20 promo code for a discount on first prescription! Not happy...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFinally found a phone number
- Order went to the wrong address with only automated emails for contact.
- I had to locate the address and phone number myself, taking about 2 hours.
I placed the order to the wrong address, and they had absolutely no way to contact me via phone—only automated emails. I had to find their business address on Google and put it through ChatGPT to get their actual phone support line (it's +1 (85*) ***-****).
It's insane I had to do all that work just to talk to a person about my order. Now it may or may not be fixed because it took me 2 hours to find that damn number.
I'm sure if they had it listed on their support page, this wouldn't have happened. I hate how many businesses love to direct you to email or AI chat help instead of a real person.
User's recommendation: Check your mailing address.
Monroe, Louisiana
Questions towards enrollment, I need a ph. # pl sse
I would like to speak to a live person regarding this policy. I dont prefer dealing with AI for help, as it is very circulate.
I have researched my concerns on the internet in search of Dutch answers with detail to my concerns but I need a phone number to call with my questions. I can be reached at [PHONE_NUMBER] if you prefer to reach out to me
User's recommendation: Ask questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Still haven’t received my cat prescription medicine food: dry and wet
- Video vet appointments are helpful, though overall service concerns exist.
- Order arrived with meds only; food missing.
- No follow-up on order.
That's just wrong, unethical, cruel, neglectful, and very rude. The vet's video appointments are always very helpful, but everything else is horrible.
Customer service is a nightmare—no follow-up on my order issue, no update. You'd not be able to reach anyone to get help—they just don't do it right. I've placed an order last Friday, paid for the rushed delivery so my cat feels better soon. Antibiotics and her prescriptions, dry and wet food: she has a crystal in her urine and shouldn't eat the regular food that caused it.
Last night (Monday) I got the delivery to find out it was only her meds. No food in this tiny plastic package!! Sadly, I got notifications my order was delivered—excuse me, where are my kitty foods?? Somehow, someone messed up with my order and forgot to include the food (19 pounds weight total) but the meds only.
I've made many attempts today to get it resolved, but instead of help, I got ignorance at least. I cannot start her on the antibiotics because she has to have something in her stomach! My poor kitty has suffered and will continue to suffer for how long? Until they finally decide to ship her food.
Another 5-7 days to treat her infection and treat her urine crystals. That's wrong. Too bad. Unethical.
Cruel. Neglectful.
- Telehealth
- Everything else
Preferred solution: My cat food delivery, apologies and compensation for this nightmare- my cat condition is getting worse- thx to Dutch delivery and customer service team that made my experience a nightmare.
User's recommendation: I’d not recommend this business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Frustrated .
Needed prescription for Adenosyl methionine . Filled out all information required.
Never received call back from customer service or veterinary .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glen Cove, New York
Fraud
- Vet canceled two appointments last-minute, with a $25 no-show charge.
- Flea and tick prescriptions were booked as recurring despite my instructions.
Two vet appointments cancelled at the last minute by vet and I was then charged $25 for No-show. Then two flea and tick prescriptions that i got at postponed appointment were booked as RECURRING despite my explicit instructions.
Customewr support was unable to correct the problem and asked me to purchase recurring and they would fix it.
How's that for customer service? Sounds like fraud to me.
- Good idea
- Fraudulent execution
Preferred solution: Full refund
User's recommendation: Don't sign up with Dutch Pet!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Garbage company
- Charged $130 for a yearly plan; the app never worked.
- Membership was canceled immediately, despite months left.
Robbed me of $130. There "customer service" just tells you they cant actually access ANYTHING to help you.
They tell you they will call you back, they dont. So i canceled the membership under the understanding id still have around 6 months left on mt account since i PAID for an entire year. Nope took my account away immediately.
Never got to use it once as something was always wrong with the app and the customer service just tells you to go to an actual in person vet and that everything must go through their higher up tech team. Robbed of $130 do not use this scam
User's recommendation: Dont use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I was ripped off and the vet they assign dr mcallen she has screaming kids in the call and when we asked about the noise she said we can just hang up if we don’t like it after we paid for this servio
- Dr. McAllen was late to the 09:10 call and there was noise from kids.
- We couldn't hear due to background noise and the consult was unhelpful.
We set up a call with Dr. McAllen at 09:10 today.
She was late to the appointment, and when she finally showed up, there were kids—lots of kids—making noise in the background. Our dog is sick, and we couldn't hear. She told us if we didn't like it, to hang up. Since we were in need, we put up with her unprofessional manner.
In the end, she didn't help. I might as well have listened to ChatGPT instead of this unprofessional person. She shouldn't be dealing with people, humans, or even kids.
She can't even keep them quiet during a consultation. This is so disappointing.
- Horrible treatment
Preferred solution: Full refund
User's recommendation: This is not a good service my experience was 0/10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Hidden Charged and Price Changes Without Consent
- Charged my credit card different prices without notice.
- Canceled critical med subscriptions without informing me.
- Customer service was poor.
Company fixed the issue and I have been provided with apology. They apologized, said they will re-educate staff on generic medications and applied a discount to my upcoming medication for my pet.
Check your credit card statements if you use them, because they will sneak charges through and hope you dont notice. That alone would be enough to lose my trust, but it gets worse. Theyve randomly canceled my pets critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and wont honor it anymore, claiming the medication is now a brand (its notits generic and always has been!).
Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appallingunhelpful, dismissive, and routed overseas to representatives who either dont have access to accurate information or simply dont understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pets health at risk.
Dutch is shady, unreliable, and unprofessional. Im done with them, and I strongly urge other pet owners to protect their walletsand their petsand go elsewhere.
- Convenience
- Hidden charges
- Poor customer service
Preferred solution: Price reduction
User's recommendation: RUN FAR AWAY
Happy I read this. Wanted to see reviews first .
Kansas City, Missouri
Incompetent and incoherent
- Vet visits were fine; the pharmacy isn't; phone support is poor.
- They want a new flea prescription for two pets; the old one is weeks old.
Vet visits were fine. Pharmacy is not so fine.
Phone number doesn't work. Chat window is operated by a badly programmed AI model, and the people who answer emails are nearly incoherent. I've had 3 emails from them today and I still don't have a clear understanding of why they want me to get a new prescription for flea preventative when my old one is only a few weeks old. But not for all of my pets.
Nope. They refilled one just fine, but want me to arrange new vet visits for the other two.
Have spent the last hour trying to call them, but they don't answer, and also won't let you hold longer than 2 minutes, then they kick the call off to an answering machine that never calls you back. So you can't even wait in line with the hope of eventually being answered.
User's recommendation: Use the vet service if you want, but get your prescription transferred to a more competent pharmacy.
Chester, Pennsylvania
Mixed review
- I like the vet appointments; the vets are nice.
- Prescriptions take about 2 weeks by mail; expedited is $20 or $10 to Costco; Walgreens had none.
I do like the vet appointments and vets are nice. Im mad about getting prescriptions. It has taken me 2 weeks to get a pain pill for my dog, 2 WEEKS through regular mail!!
You can pay an additional $20 to have it expedited or $10 to transfer to Costco which has pet meds.
I tried to transfer to Walgreens but they didnt have that prescription and was a waste of time !
User's recommendation: Expedite or transfer medication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
I received an email that that my dog could receive online services from Dutch for $49 a month but when I tried to set up a vet appointment, they start charging me all these other fees and I cannot get
- I subscribed to $49/mo online services.
- I tried to schedule a vet visit.
- I was charged extra fees and cannot reach support; refund requested.
I received an email that my dog could get online services with Dutch for $49 a month so I paid the $49 and tried to set up a vet visit online and then was charged all these other fees and I cannot get in touch with a representative to get an explanation. Very pissed off and disappointed and I want my money back.
- Cannot talk to a person and was lied to about how much
Preferred solution: Full refund
User's recommendation: Vetster is better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolute lies
- They claim to treat urinary issues and UTIs and say you must go to an emergency vet.
- First visit in 24 hours; only one appointment per day.
Don't believe the lies. Immediately access a vet to schedule the first visit for 24 hours later.
Claims to treat urinary issues. Says it sounds like a UTI, and you must go to an emergency vet. Says you can treat 5 dogs. Can't make more than one appointment per day.
Absolute trash. Can't find a real person to talk to.
Customer service claims 8 minutes. I've been waiting an hour and still haven't talked to anyone.
- Deceptive marketing
- Long wait times
- Poor customer service
Preferred solution: Full refund
User's recommendation: Run far far away from these scammers.
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February 17 is 11 days from February 6, not three weeks.