Dutch Pet
Dutch Pet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 61 customer reviews; 25% would recommend. Consumers are mostly dissatisfied, citing poor customer service, billing problems and delayed or missing prescriptions.
Positive Feedback
Some users praise the vets and find the telemedicine and convenience useful, with occasional same-day appointments and successful pharmacy transfers to Costco.
Negative Feedback / Risk Areas
- Frequent Dutch Pet customer complaints about no working phone support and unresponsive customer service.
- Recurring billing and subscription issues including unauthorized charges, difficulty canceling, and refund requests.
- Delays or missing medications, confusing pharmacy transfers and poor handling of urgent prescriptions.
Key Takeaways for Future Customers
- Read Dutch Pet reviews before subscribing and monitor your bank for unexpected charges.
- Consider avoiding automatic subscriptions or auto-ship and confirm prescription delivery options.
- Keep local vet options in mind for urgent care and be prepared to request refunds or dispute billing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 61 customer reviews; 25% would recommend. Consumers are mostly dissatisfied, citing poor customer service, billing problems and delayed or missing prescriptions.
Positive Feedback
Some users praise the vets and find the telemedicine and convenience useful, with occasional same-day appointments and successful pharmacy transfers to Costco.
Negative Feedback / Risk Areas
- Frequent Dutch Pet customer complaints about no working phone support and unresponsive customer service.
- Recurring billing and subscription issues including unauthorized charges, difficulty canceling, and refund requests.
- Delays or missing medications, confusing pharmacy transfers and poor handling of urgent prescriptions.
Key Takeaways for Future Customers
- Read Dutch Pet reviews before subscribing and monitor your bank for unexpected charges.
- Consider avoiding automatic subscriptions or auto-ship and confirm prescription delivery options.
- Keep local vet options in mind for urgent care and be prepared to request refunds or dispute billing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, Delaware
Vet canceled my appointment 5 minutes before and now I cannot schedule a new one until 3 weeks from now
I had an appointment scheduled for today, and apparently the vet canceled the appointment, and I need my dog's medication ASAP. I just needed a refill, and they are saying that the next appointment isn't until February 17th, which is 3 weeks from now.
I need to speak with someone ASAP about this because this is *** How am I supposed to get my dog's medication?!?!?! I need to cancel Dutch Pet because apparently you guys are good for nothing, and I will make sure to leave a really bad review and let everyone know how bad you guys are.
Not to mention, when I cancel last minute, I get charged $25, but when you guys cancel, you give me a free rush shipping code, which isn't going to help me if I can't even see a vet for 3 weeks. What a joke!
- Cheap & helpful sometimes
- Suck
Preferred solution: Full refund
User's recommendation: Be prepared for anything! No phone number to even call and they spin you in circles when you're trying to message them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Hidden Charged and Price Changes Without Consent
Company fixed the issue and I have been provided with apology. They apologized, said they will re-educate staff on generic medications and applied a discount to my upcoming medication for my pet.
Check your credit card statements if you use them, because they will sneak charges through and hope you dont notice. That alone would be enough to lose my trust, but it gets worse. Theyve randomly canceled my pets critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and wont honor it anymore, claiming the medication is now a brand (its notits generic and always has been!).
Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appallingunhelpful, dismissive, and routed overseas to representatives who either dont have access to accurate information or simply dont understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pets health at risk.
Dutch is shady, unreliable, and unprofessional. Im done with them, and I strongly urge other pet owners to protect their walletsand their petsand go elsewhere.
- Convenience
- Poor customer service
- Hidden charges
Preferred solution: Price reduction
User's recommendation: RUN FAR AWAY
Happy I read this. Wanted to see reviews first .
Kansas City, Missouri
Incompetent and incoherent
Vet visits were fine. Pharmacy is not so fine.
Phone number doesn't work. Chat window is operated by a badly programmed AI model, and the people who answer emails are nearly incoherent. I've had 3 emails from them today and I still don't have a clear understanding of why they want me to get a new prescription for flea preventative when my old one is only a few weeks old. But not for all of my pets.
Nope. They refilled one just fine, but want me to arrange new vet visits for the other two.
Have spent the last hour trying to call them, but they don't answer, and also won't let you hold longer than 2 minutes, then they kick the call off to an answering machine that never calls you back. So you can't even wait in line with the hope of eventually being answered.
User's recommendation: Use the vet service if you want, but get your prescription transferred to a more competent pharmacy.
Chester, Pennsylvania
Mixed review
I do like the vet appointments and vets are nice. Im mad about getting prescriptions. It has taken me 2 weeks to get a pain pill for my dog, 2 WEEKS through regular mail!!
You can pay an additional $20 to have it expedited or $10 to transfer to Costco which has pet meds.
I tried to transfer to Walgreens but they didnt have that prescription and was a waste of time !
User's recommendation: Expedite or transfer medication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
I received an email that that my dog could receive online services from Dutch for $49 a month but when I tried to set up a vet appointment, they start charging me all these other fees and I cannot get
I received an email that my dog could get online services with Dutch for $49 a month so I paid the $49 and tried to set up a vet visit online and then was charged all these other fees and I cannot get in touch with a representative to get an explanation. Very pissed off and disappointed and I want my money back.
- Cannot talk to a person and was lied to about how much
Preferred solution: Full refund
User's recommendation: Vetster is better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolute lies
Don't believe the lies. Immediately access a vet to schedule the first visit for 24 hours later.
Claims to treat urinary issues. Says it sounds like a UTI, and you must go to an emergency vet. Says you can treat 5 dogs. Can't make more than one appointment per day.
Absolute trash. Can't find a real person to talk to.
Customer service claims 8 minutes. I've been waiting an hour and still haven't talked to anyone.
- Deceptive marketing
- Long wait times
- Broken promises from website
Preferred solution: Full refund
User's recommendation: Run far far away from these scammers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI signed up for monthly and instead they charged me the whole amount. Now my bank is negative and now have overdraft charges I'm pissed. Feel free to call me Dutch Erika Day
Signed up for monthly and instead they charged me the whole amount. Now my bank is overdrawn.
Feel free to contact me Dutch! Erika Day
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo show for my sick puppy on Zoom….
Not one single thing has been done. No contact from Dutch, and my dog is STILL sick!
I think this Dutch is a scam! I paid yesterday for a month membership, and the vet never attended the Zoom call I had scheduled for 10:50 this morning!
My puppy is so sick with an ear infection, and we waited on the Zoom call for over 20 minutes!
They better refund my dang money! Or treat my dog today!
- Incompetence
- Customer service is pathetic
- Bad customer service
Preferred solution: Full refund
User's recommendation: It’s a SCAM!!! Don’t do it!!!
A bad first impression
I just subscribed, transferred my pet's meds to my local Walmart pharmacy. A couple of days later, I received an email from Dutch that the meds were ready to be picked up.
I called the pharmacy to double-check, and they had no record of my dog's info as well as no meds.
The pharmacy never even heard of Dutch! Needless to say, I'm pissed and regret subscribing with them.
- Seems convenient
- Poor customer service
Preferred solution: My meds
User's recommendation: Don’t subscribe
Modesto, California
NO PRESCRIPTION SENT
My appointment was for my dog Goliath for a severe double ear infection was at 4:50 on September 22, 2025. I was charged $130 for visit.
The Dr told me that he would send a prescription in 10 minutes to my email for me to print out and take to a local pharmacy. No prescription was sent. When I contacted customer service they sent me a message that I had to pay $5 to transfer the prescription to my email instead of it being sent in the mail, the Dr was prescribing ear drops that require refrigeration, so they cannot be sent in the mail. I also told him my dog was crying out in pain from the infection.
When I clicked on the link customer service provided me to pay the $5 it sent me to my account where no prescription was prescribed. I sent Tori, the customer service representative a return email with a screenshot of that page showing no prescription. I received no response. My dog is still in pain and I will need to pay for an urgent care visit tomorrow as his vet is completely booked.
Im disabled with chronic health conditions and do not have extra money to be paying for this. Im very disappointed on this low vibrational activity and plan on reporting this to the better Business Bureau for fraudulent activity upon a disabled citizen.
User's recommendation: DO NOT USE DUTCH VET - SCAM ARTISTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscriptionI
I do not want my subscription renewed. Please cancel and return my money.
Thank you, Nadine Spencer. I no longer have pets and did not realize it renews automatically.
I still have until October 25 before it runs out and want it canceled and my money refunded. If you notice, I only used your service once in the year.
- Was there when needed
- Hard to cancel
Preferred solution: Full refund
User's recommendation: make sure you watch for auto renew
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCalled ten minutes ago to make an appointment, they cancelled it, but already charged my bank
After THEY canceled my appointment, they could have waited until th call was completed before charging my bank. Now I have to wait til my bank gets through the infestation until I get my money back!!!
User's recommendation: DO NOT USE DUTCH PET
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent charges
I used them once. I spoke to the vet.
I ordered a prescription; now I'm being charged $35 every month. I never agreed to any of this.
Somebody needs to get in touch with me ASAP. I am reporting it as fraud.
- I got to talk to a vet and got medicine for my dogs ear
- False charges
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I was on the Zoom link for 20 minutes before my appointment and stayed on for 10 minutes past the appointment. No vet ever came to the meeting, and I was charged $25 for a no-show when the vet is the one who didn't show. I want a full refund for my membership and the $25 no-show fee.
Preferred solution: Full refund
User's recommendation: Don't fall for it
Arlington, Texas
Everything they say is not true. You cannot speak to about 24 seven there are no phone numbers you may get a chat, but it is no good either and they want additional information of which they’re going
I want a refund and I want it in for you spoke with my credit card company and I can dispute it and they will take the charges off and you wont get it anyway so you might as well refund it
User's recommendation: Don’t take Dutch cause you’re not gonna get a vet
Gloucester, Virginia
Wrong quantity of meds in my cart and I can’t update it.
Your website works so slooooow and why is there no customer service phone number? I just started my plan yesterday and am already regretting it.
The wrong quantity is in my cart and there is no way to fix it.
You ppl need a better website. My dog is in need of medication however I cant check out because my cart is wrong and there is no number to call to get this fixed.
User's recommendation: Steer clear
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February 17 is 11 days from February 6, not three weeks.