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Dutch Pet Emails:

Customer Service
For Any Questions Concerning the Practitioners
Jobs/ Career
Legal
DMCA Inquiries
Media
Press Inquiries

How to Contact Dutch Pet Customer Service?

How to Contact Dutch Pet Customer Service?

There is no published Dutch Vet customer service number where customers can speak to the support team. But, they can resort to other ways of communication to connect to the support team. For self-help, customers can browse frequently asked questions available on the website. Customers can get almost all the necessary information in this section. The section addresses the most common customers ' questions, from order status to subscription and prescriptions to appointment scheduling. If customers face any challenges for which there are no questions, they can use other ways to contact the Dutch customer service team.

Customers can contact the Dutch customer service team via email address as well. The company’s email addresses are medical@dutchpet.com or care@dutch.com. These email addresses address queries related to practitioners or general pet care. Email legal matters to legal@dutchpet.com. If you need help with copyright issues, you can reach the company at a separate email address: copyright@dutchpet.com. Additionally, customers can email press@dutch.com for media-related inquiries. It’s important to note that the company representative takes two to three business days to respond to the queries.

To contact Dutch online via their website, you can head to the "Contact Us" section. Here, you can inquire about various topics such as membership, orders, or shipping. The Dutch online provides resources like FAQs for quick answers to customers' common queries. So you can use this section before contacting the support team. If you prefer direct interaction, fill out the contact form and submit your inquiry. Another option is to log in to your account using Dutch Pet login credentials and message them. This streamlined online platform offers customers a seamless and efficient means to seek assistance and engage with Dutch Pet's team and veterinary experts.

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Contact Information

Dutch Pet Website:

Dutch Pet Help Center:

Corporate Office Address:

Dutch Pet, Inc.
1111 Broadway Suite 300
Oakland, California 94607
United States

Other Info (opening hours):

Mailing Addresses:

Attn: Copyright Agent

815 Arnold Drive, Suite 1A,

Martinez, California 94553


Pharmacy

Health Warehouse, 7107 Industrial Rd,

Florence, KY 41042

More contact details

Summary of Dutch Pet Customer Service Calls

170 TOTAL
CALLS
00:22 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dutch Pet?

Request for Information Question:

  • “Checking on medication”
  • “Questions regarding new service”
  • “I have an appointment”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Cancel order”
  • “Cancel membership”

Payments and Charges Question:

  • “Wondering why I'm still being charged at after canceling service”
  • “Still being charged for cancelled membership”
  • “Payment method”

Shipping and Delivery Question:

  • “Shipping”
  • “No shipment of meds”
  • “They deleted the wrong order”

Account Question:

  • “Can't sign in to website”
  • “Password reset, phone number reset”
  • “Login problem”

Product/ Service Question:

  • “Zoom error”
  • “Couldnt access appointment”
  • “Can't access pet chart”

Refund Question:

  • “I'm calling to get a refund I paid $35 to talk to a vet but I didn't get to talk to a vet and I would like my money back up”
  • “Refund. I cancelled last month and got charged again.”
  • “I want my money back your false advertising”

Staff Question:

  • “Customer service”

Return/ Replace Question:

  • “Want to change my dog's care plan”

Other Question:

  • “Prescription issues”
  • “Ear infection in a livestock guardian”
  • “Terrible experience”

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