Contact Dutch Pet Customer Service
Dutch Pet Phone Numbers and Emails
Dutch Pet phones are not available. Try to contact them by leaving a review.
Dutch Pet Emails:
How to Contact Dutch Pet Customer Service?
Contact Information
Dutch Pet Website:
Dutch Pet Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Attn: Copyright Agent
815 Arnold Drive, Suite 1A,
Martinez, California 94553
Pharmacy
Health Warehouse, 7107 Industrial Rd,
Florence, KY 41042
Dutch Pet Customer Service Reviews
I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, theyve been charging my credit card different prices than what I agreed towithout any notification or consent.
Check your credit card statements if you use them, because they will sneak charges through and hope you dont notice. That alone would be enough to lose my trust, but it gets worse. Theyve randomly canceled my pets critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and wont honor it anymore, claiming the medication is now a brand (its notits generic and always has been!).
Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appallingunhelpful, dismissive, and routed overseas to representatives who either dont have access to accurate information or simply dont understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pets health at risk.
Dutch is shady, unreliable, and unprofessional. Im done with them, and I strongly urge other pet owners to protect their walletsand their petsand go elsewhere.
How Good is Dutch Pet's Customer Service?
Summary of Dutch Pet Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dutch Pet?
Request for Information Question:
- “Checking on medication”
- “Questions regarding new service”
- “I have an appointment”
Activation/ Cancellation Question:
- “Cancelation”
- “Cancel order”
- “Cancel membership”
Payments and Charges Question:
- “Wondering why I'm still being charged at after canceling service”
- “Still being charged for cancelled membership”
- “Payment method”
Shipping and Delivery Question:
- “Shipping”
- “No shipment of meds”
- “They deleted the wrong order”
Account Question:
- “Can't sign in to website”
- “Password reset, phone number reset”
- “Login problem”
Product/ Service Question:
- “Zoom error”
- “Couldnt access appointment”
- “Can't access pet chart”
Refund Question:
- “I'm calling to get a refund I paid $35 to talk to a vet but I didn't get to talk to a vet and I would like my money back up”
- “Refund. I cancelled last month and got charged again.”
- “I want my money back your false advertising”
Staff Question:
- “Customer service”
Return/ Replace Question:
- “Want to change my dog's care plan”
Other Question:
- “Prescription issues”
- “Ear infection in a livestock guardian”
- “Terrible experience”
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